How do I return something?

To arrange the return of goods please complete this online form.

If you are returning an item, you will need to arrange a courier. If you feel you should be exempt from paying for the cost of returning the item then please call 0121 678 6616.

Note: All returns must be made within 28 days of receipt.

If your parcel is obviously damaged when you take delivery, please ensure that you either sign for the goods as damaged or refuse the delivery altogether. If you find that we have made a mistake with your parcel, please get in touch so that we can resolve the problem.